After-sales service philosophy
At SG-Shop, we believe great service doesn’t end when you receive your order—it’s just the start of our commitment to your satisfaction. Our after-sales philosophy is built on three core principles: Accountability, Speed, and Care.
We take full accountability for every purchase. If a product doesn’t meet your expectations or arrives with issues, we don’t just listen—we act. Our dedicated team prioritizes fair solutions, whether it’s a replacement, refund, or repair, with clear processes that avoid hassle.
Speed matters, especially when things don’t go as planned. Our 7-day responsive support ensures your concerns are addressed quickly, with most issues resolved within 24–48 hours. No endless waiting or complicated hoops—just efficient, transparent action.
Above all, we care about your experience. We treat every query with empathy, understanding that shopping hiccups can be frustrating. Our goal? To turn potential frustrations into trust, proving that SG-Shop stands by you long after checkout.
Customer Service
+65 5689 9999
You can contact us by phone or email for any after-sales issues, and we will assist you in resolving them within 24 hours.
Need Help With Your Order?
Use the form below or send us an email.
Office
Singapore
20 Tanjong Penjuru,
Singapore 609026
Phone： +65 5689 9999
Email: sgshop@Singapore.com
